Reservations canceled at least 48 hours before the scheduled delivery or pickup date are eligible for a full refund.
Reservations canceled less than 48 hours before the scheduled delivery or pickup date may be subject to a cancellation fee. Refund amounts for late cancellations are determined at the discretion of Amarillo Totes.
Reservations canceled on the scheduled delivery or pickup date are generally non-refundable.
If a customer is unavailable for delivery, pickup, or otherwise fails to complete the rental process, amounts paid may be forfeited.
If rental equipment is delivered in damaged or unusable condition and Amarillo Totes cannot provide a reasonable replacement, customers may be eligible for a full or partial refund. Customers must report equipment issues within 24 hours of delivery.
No refunds or credits are provided for equipment returned before the scheduled rental period ends.
Amarillo Totes is not responsible for delays or interruptions caused by weather, road conditions, natural disasters, government actions, or other circumstances beyond our control. Refund requests related to such events will be reviewed on a case-by-case basis.
Approved refunds are generally processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.
For refund requests or questions, contact:
Email: info@amarillototes.com
Website: www.amarillototes.com