Book Your Totes

This Rental Agreement ("Agreement") is entered into by and between Amarillo Totes ("Company," "we," "us," or "our") and the customer completing a reservation, payment, or rental order ("Customer," "you," or "your"). By placing an order, making payment, accepting delivery, picking up rental items, or using any rental items, Customer agrees to the terms of this Agreement.

1. Rental Items

Amarillo Totes rents reusable moving totes, lids, dollies, and related moving equipment ("Rental Items"). Rental Items may include, depending on the package selected:

• Reusable moving totes
• Tote lids
• Two-wheel dolly
• Other moving accessories or equipment supplied by Amarillo Totes

Rental Items remain the property of Amarillo Totes at all times. Customer receives only a temporary right to use the Rental Items during the rental period.

2. Rental Package and Order Details

Customer's specific rental package, rental dates, pickup or delivery option, fees, taxes, discounts, and other order details are shown during booking, checkout, confirmation, invoice, receipt, or related communication.

The standard Apartment Move Kit includes:

• 10 reusable moving totes
• 10 tote lids
• 1 two-wheel dolly
• 7-day rental period

Other package options may be available, including Home Move Kit and Large Move Kit options. Package contents may vary and are controlled by the confirmed order details.

3. Rental Period

The rental period begins when Rental Items are delivered to Customer or picked up by Customer, whichever occurs first.

The rental period ends when all Rental Items are returned to Amarillo Totes, picked up by Amarillo Totes, and inspected.

Unless otherwise stated in the confirmed order, the standard rental period is 7 days.

Customer is responsible for returning or making the Rental Items available for pickup on or before the agreed return date.

4. Pickup and Return Location

For customer pickup or customer return, the pickup and return location is:

Amarillo Totes
4018 SW 50th
Amarillo, TX 79109

Customer is responsible for arriving during any confirmed pickup or return window. Amarillo Totes may refuse unscheduled pickups or returns if staff is unavailable.

5. Delivery and Pickup Service

Delivery and pickup service may be available within Amarillo for an additional fee. Current delivery pricing is shown at booking and may change from time to time.

If Customer selects delivery and/or pickup service, Customer must provide a safe, accessible, and accurate delivery or pickup location.

Customer must ensure that Rental Items are available at the agreed delivery or pickup location during the confirmed window.

If Rental Items are not available for pickup at the scheduled time, Customer may be charged additional rental fees, trip fees, failed pickup fees, or other reasonable costs.

6. Payment

Customer agrees to pay all charges shown at checkout, including rental fees, delivery fees, taxes, discounts, add-ons, extra rental time, late fees, damage fees, replacement charges, failed pickup fees, and any other applicable charges under this Agreement.

Rental fees are prepaid unless Amarillo Totes agrees otherwise in writing.

Sales tax applies where required.

7. Card on File and Authorization for Post-Billing

Customer authorizes Amarillo Totes or its payment processor to securely store Customer's payment method and charge that payment method for amounts due under this Agreement, including but not limited to:

• Rental fees
• Extra rental time
• Late return fees
• Missing item charges
• Damage charges
• Replacement charges
• Delivery or pickup fees
• Failed pickup or failed delivery fees
• Cleaning fees
• Collection costs
• Other amounts owed under this Agreement

Customer agrees that these charges may be processed after the initial rental payment if they become due after return, inspection, failed pickup, late return, missing item determination, or damage determination.

8. Discounts and Promo Codes

Promo codes must be entered at the time of booking and are subject to availability, expiration, and eligibility rules.

Promo codes have no cash value and may not be applied retroactively unless Amarillo Totes agrees in writing.

Amarillo Totes may modify, cancel, or refuse any promo code if it is used improperly, fraudulently, or outside its intended purpose.

9. Customer Responsibilities

Customer agrees to:

• Use Rental Items only for lawful moving, storage, and ordinary household relocation purposes.
• Keep Rental Items in Customer's possession and control during the rental period.
• Return all Rental Items in substantially the same condition as received, ordinary wear excepted.
• Keep Rental Items clean and free from trash, food, liquids, hazardous materials, pests, odors, smoke, chemicals, oil, paint, bodily fluids, pet waste, and other contamination.
• Not overload totes or dollies.
• Not use Rental Items for commercial hauling, construction debris, hazardous materials, illegal substances, weapons, flammable materials, live animals, trash removal, or any unsafe purpose.
• Not sell, lend, sublease, transfer, pawn, abandon, modify, mark, paint, damage, or dispose of Rental Items.
• Not remove Rental Items from the Amarillo area without written approval.
• Notify Amarillo Totes promptly if any Rental Item is lost, stolen, damaged, contaminated, or unavailable for return.

10. Prohibited Uses

Customer may not use Rental Items for:

• Hazardous materials
• Chemicals
• Flammable or explosive materials
• Biohazard materials
• Medical waste
• Food waste or liquids
• Trash or debris hauling
• Construction materials
• Concrete, bricks, tile, gravel, or other heavy materials
• Illegal activity
• Transporting people or animals
• Outdoor long-term storage exposed to weather
• Any use that may damage, contaminate, or create unsafe conditions

Customer is responsible for all damage, contamination, loss, injury, or expense caused by prohibited use.

11. Condition of Rental Items

Customer agrees to inspect Rental Items upon receipt. If any Rental Item is missing, damaged, dirty, defective, or unsuitable, Customer must notify Amarillo Totes promptly and before using the item.

If Customer does not notify Amarillo Totes promptly, Rental Items will be deemed received in good, clean, usable condition.

Amarillo Totes may photograph or document Rental Items before delivery, at pickup, at return, and after inspection.

12. Return Condition

Rental Items must be returned:

• Empty
• Clean
• Dry
• Free of trash
• Free of food, liquids, chemicals, odors, smoke, pests, and contamination
• With matching lids
• With all equipment and accessories included in the rental

Customer may be charged cleaning, damage, replacement, or disposal fees if Rental Items are returned dirty, contaminated, damaged, incomplete, or unusable.

13. Late Returns and Extra Rental Time

Rental Items not returned or available for pickup by the agreed return date may be treated as late.

Extra rental time may be available, subject to inventory availability.

Unless otherwise stated, extra rental time is charged per additional week based on the package: $35 for a 10-tote kit, $50 for a 20-tote kit, and $75 for a 40-tote kit.

Partial weeks may be billed as a full additional week.

Amarillo Totes may charge the payment method on file for late returns or extra rental time.

14. Missing, Damaged, or Unreturned Items

Customer is responsible for all Rental Items until they are returned to Amarillo Totes and inspected.

If Rental Items are missing, stolen, damaged, contaminated, destroyed, or not returned, Customer agrees to pay applicable repair, cleaning, or replacement charges.

Current replacement charges include:

• Tote: $20 each
• Lid: $10 each
• Dolly: $115 each

These charges may change for future rentals. The applicable charges are those in effect at the time of Customer's rental or as otherwise stated in Customer's confirmed order.

Amarillo Totes may also charge reasonable cleaning, disposal, labor, collection, or administrative costs related to damaged, missing, contaminated, or unreturned Rental Items.

15. Failed Pickup, Failed Delivery, or Access Issues

Customer may be charged additional fees if:

• Customer is not present when required
• Delivery or pickup location is inaccessible
• Rental Items are not ready for pickup
• Customer provides an incorrect or incomplete address
• Gates, locks, animals, vehicles, stairs, elevators, or other conditions prevent access
• Customer reschedules late or repeatedly
• Amarillo Totes must make an additional trip

Customer remains responsible for Rental Items until they are actually recovered by Amarillo Totes.

16. Cancellation and Rescheduling

Customer may request cancellation or rescheduling by contacting Amarillo Totes.

Cancellations and rescheduling are subject to availability and any posted cancellation or refund policy.

Amarillo Totes may reschedule delivery or pickup due to weather, safety issues, vehicle issues, staffing, access problems, or other operational needs.

17. Refunds

Refunds, if any, are governed by the Refund Policy posted by Amarillo Totes or stated at booking.

Delivery fees, failed trip fees, late fees, damage fees, missing item charges, and used rental periods may be non-refundable.

Amarillo Totes may issue refunds, credits, or partial refunds at its discretion where appropriate.

18. Ownership

All Rental Items remain the sole property of Amarillo Totes.

Customer has no ownership interest in Rental Items.

Failure to return Rental Items may result in replacement charges, collection action, and any other remedies available by law.

19. Risk of Loss

Customer assumes risk of loss, theft, damage, misuse, contamination, and destruction of Rental Items from the time they are delivered or picked up until they are returned and accepted by Amarillo Totes.

This applies whether the loss or damage is caused by Customer, household members, movers, guests, pets, weather, theft, vehicle accident, third parties, or any other cause, except to the extent caused by Amarillo Totes' gross negligence or willful misconduct.

20. Use with Third-Party Movers

Customer may use Rental Items while working with movers or other third parties. Customer remains fully responsible for the Rental Items even if movers, helpers, contractors, family members, friends, or other third parties use, move, damage, lose, or fail to return them.

Customer is responsible for ensuring movers understand proper use and return requirements.

21. Safety

Customer agrees to use Rental Items safely and responsibly.

Customer should not overload totes, stack items unsafely, block walkways, use equipment on unsafe surfaces, allow children to play with Rental Items, or use dollies in a manner that could cause injury or property damage.

Customer assumes responsibility for safe use of Rental Items.

22. Limitation of Liability

To the fullest extent allowed by law, Amarillo Totes is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, moving delays, lease delays, property damage, personal inconvenience, or third-party charges.

Amarillo Totes' total liability for any claim related to a rental shall not exceed the amount paid by Customer for the specific rental giving rise to the claim, except where prohibited by law.

23. Disclaimer of Warranties

Rental Items are provided "as is" and "as available."

Amarillo Totes makes no warranties, express or implied, except as expressly stated in this Agreement. Amarillo Totes disclaims any implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent allowed by law.

24. Indemnification

Customer agrees to defend, indemnify, and hold harmless Amarillo Totes, its owners, members, managers, employees, contractors, agents, affiliates, and representatives from and against any claims, damages, losses, liabilities, injuries, costs, fees, expenses, or demands arising out of or related to:

• Customer's use or misuse of Rental Items
• Prohibited use of Rental Items
• Damage to property
• Injury to persons
• Actions or omissions of movers or third parties
• Loss, theft, contamination, or damage to Rental Items
• Customer's breach of this Agreement
• Customer's violation of law

This obligation survives the end of the rental period.

25. Cleaning and Contamination

Customer may be charged cleaning or replacement fees if Rental Items are returned with:

• Trash or debris
• Food or liquid residue
• Smoke odor
• Pet odor or pet waste
• Pest infestation
• Oil, paint, chemicals, or unknown residue
• Bodily fluids
• Excessive dirt or mud
• Any contamination that makes items unsuitable for future rental

Amarillo Totes may determine, in its reasonable judgment, whether an item can be cleaned or must be replaced.

26. Availability

All rentals are subject to inventory availability.

Amarillo Totes may refuse, cancel, or reschedule an order if inventory is unavailable, the requested rental is outside the service area, payment fails, Customer has an unpaid balance, or safety/access concerns exist.

27. Service Area

Amarillo Totes serves Amarillo, Texas, unless otherwise agreed in writing.

Delivery outside the standard service area may be refused or may require additional fees.

28. Communication

Customer agrees that Amarillo Totes may contact Customer by email, phone, text message, or other contact information provided by Customer regarding:

• Reservation confirmation
• Payment
• Delivery or pickup
• Return reminders
• Late returns
• Missing or damaged items
• Customer service
• Rental-related notices

Customer is responsible for providing accurate contact information and promptly responding to rental-related communications.

29. Authorization to Contact for Rental Purposes

Customer consents to receive transactional messages related to the rental. Standard message and data rates may apply for text messages.

Marketing messages, if any, are subject to applicable consent and unsubscribe rules.

30. Default

Customer is in default if Customer:

• Fails to pay amounts owed
• Fails to return Rental Items on time
• Returns damaged, contaminated, or incomplete Rental Items
• Uses Rental Items for prohibited purposes
• Provides false or inaccurate information
• Refuses access for pickup
• Breaches this Agreement

Upon default, Amarillo Totes may charge the payment method on file, pursue collection, recover Rental Items, refuse future rentals, and pursue any other remedy allowed by law.

31. Collection Costs

Customer agrees to pay reasonable costs incurred by Amarillo Totes to collect unpaid amounts or recover Rental Items, including collection fees, attorney's fees, court costs, filing fees, service fees, skip tracing fees, and other reasonable expenses, to the extent allowed by law.

32. Relationship to Blaze

If Customer receives information about Amarillo Totes through Blaze Real Estate, Blaze Property Management, a lease packet, a move-in packet, or a property office, Customer understands that Amarillo Totes is a separate moving tote rental service.

Rental of Amarillo Totes equipment is optional unless expressly stated otherwise in a separate written agreement. Use or non-use of Amarillo Totes is not a condition of lease approval, lease signing, occupancy, or tenancy.

33. Optional Lease Packet Offer

If this rental is offered through a lease packet, move-in packet, property office, QR code, or resident communication, Customer understands the offer is provided as a convenience for moving purposes.

Customer is responsible for reviewing and accepting this Agreement before completing the rental.

34. Taxes

Customer is responsible for applicable taxes. Amarillo Totes will collect and remit taxes as required by applicable law.

35. No Waiver

Failure by Amarillo Totes to enforce any provision of this Agreement does not waive the right to enforce that provision later.

36. Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions remain in effect.

37. Governing Law

This Agreement is governed by the laws of the State of Texas, without regard to conflict-of-law principles.

38. Venue

To the extent permitted by law, any dispute arising from or related to this Agreement shall be brought in a court of competent jurisdiction in Potter County, Texas or Randall County, Texas, as applicable.

39. Entire Agreement

This Agreement, together with Customer's confirmed order, checkout terms, invoice, receipt, posted policies, and any signed or electronically accepted terms, forms the entire agreement between Customer and Amarillo Totes regarding the rental.

If there is a conflict between this Agreement and the confirmed order details, the confirmed order details control as to rental dates, package selected, pricing, delivery/pickup selection, and specific order charges.

40. Electronic Acceptance

Customer agrees that electronic acceptance, online checkout, payment, digital signature, checkbox acceptance, pickup of Rental Items, delivery acceptance, or use of Rental Items constitutes acceptance of this Agreement.

Customer acknowledges that Customer has read, understands, and agrees to be bound by this Agreement.

Customer Acknowledgment

By completing the rental, Customer acknowledges and agrees:

• Rental Items are owned by Amarillo Totes.
• Customer must return all Rental Items on time and in good condition.
• Customer authorizes post-billing for late, missing, damaged, contaminated, or unreturned items.
• Customer understands the current replacement charges: Tote $20 each, Lid $10 each, Dolly $115 each.
• Customer understands that extra rental time may be charged per week based on package: $35 for 10 totes, $50 for 20 totes, $75 for 40 totes.
• Customer understands that Amarillo Totes is optional and separately provided.
• Customer agrees to all terms of this Agreement.

— End of Rental Agreement —